BEFORE DEPARTURE
1. AIR FLIGHTS
Contact airline concerned prior to leaving for the airport to confirm flight number and any possible schedule
changes. Connecting passengers should verify, at the time of check-in, that luggage can be checked
through to their China destination. For transpacific flights, you must check in at least three hours prior to
the scheduled departure time.
If you choose to arrange your own add-on flights to the designated gateway city, you must take the
following facts into consideration before booking any flights. China Travel Service is not responsible for any
missed connections and penalties/loss as a result.
Note: Most airline tickets are issued using bulk fare which cannot be changed or canceled without incurring
additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the
airlines. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue
replacement tickets.
It is your responsibility to call Airlines or present your frequent flyer mileage account number at airport
check-in counter.
If you request specific seat because of a medical condition you should phone Airlines directly no sooner
than 5 days prior to departure:
Selected Airline Information
2. BAGGAGE
We strongly recommend you limit your baggage to one (1) piece of checked luggage and one (1) carry-on
bag per person.
Baggage Allowance
Baggage allowance differs for the transpacific and the China domestic sections of your trip. Baggage
allowance for transpacific flight is two pieces of checked baggage per person. Total dimensions (Length +
Width + Height) of the two pieces must not exceed 107 inches (273cm); maximum dimensions of single
piece shall not exceed 62 inches (158cm). Maximum weight per piece is 50bls (22kilos). Each passenger
may carry one hand baggage, the combined dimensions of which shall not exceed 45 inches (115cm).
China domestic flights have stringent luggage restrictions allowing one piece of checked baggage that must
not exceed 44 lbs per person, plus a carry-on bag not to exceed 5 lbs. The carry-on must fit in the
overhead bin or under the seat.
Baggage in excess of allowances will incur excess baggage charge payable on site by the passenger.
Baggage Precautions
Make sure you have attached luggage tag on each checked suitcase. A copy of your itinerary and contact
information should also go in an outside pocket of your luggage to aid the airline personnel to locate you in
case you and your luggage become separated.
Never check luggage containing prohibited items (i.e. lighters), valuables (i.e. cash, jewelry, and cameras),
fragile items (i.e. undeveloped film, bottles, eyeglasses) or critical items (i.e. medicines, travel vouchers).
You should read more information about TSA Permitted and Prohibited Items.
Lost/damaged Baggage
China Travel Service will not be responsible for loss or damage to your luggage and personal belongings.
You must report any loss or damage immediately at the time of the incident and obtain a written report from
the local authority for submission to your insurance provider. If your luggage is lost or damaged by the
airlines, a baggage claim form must be filled with the carrier before leaving the airport.
Baggage Lock
Your checked baggage must be locked during transportation while in China. This is a Chinese regulation.
Due to increased security measures in U.S. airports, if you wish to lock your baggage, you MUST use a
TSA recognized lock , which allows TSA screeners open and re-lock your bags for security screening.
Ordinary locks are cut if physical inspection is required.
3. CLIMATE
China is a huge country with varied climates. In general, the north is cold and dry in winter. In the south,
summer is hot and humid. The raining season is in July and August. Climate in Hong Kong is sub-tropical,
similar to that of Honolulu.
4. MEDICATION
If you take prescription medication, be sure to bring enough to last the entire trip. Always carry medications
in the original prescription container when traveling. Keep the medications with you and do not pack them in
checked baggage.
Long-term travel overseas might cause tourists to develop stomach upset; a change in water, food, sleep
habits and/or climate may all cause discomfort. Bring anti-diarrhea medications such as Imodium and
Lomotil just in case.
5. PASSPORT & VISA
All foreign nationals traveling to the People’s Republic of China must travel on a valid passport with at least
six (6) month remaining validity after the entry date into China. Tourist visa must be obtained prior to
entering the PRC. Please refer to our Services page for aid in applying your visa.
6. TIME DIFFERENCE
Although the People’s Republic of China covers five time zones, only Beijing Standard Time is adopted for
the entire country. It is 8 hours ahead of GMT, 16 hours ahead of Pacific Standard Time (15 hours ahead
of PST in daylight saving time). People in China’s far western regions like Tibet follow a later work schedule
to keep pace with the official centralized Beijing Time. Please check World Clock for current regional time.
When it's 9am in China, the time in other U.S. cities is:
7. TRANSPORTATION SECURITY
Check TSA (Transportation Security Administration) MUST READ for all air travelers. Follow instructions to
reduce your wait time at the security checkpoint.
Make two copies of your passport identification page. This will facilitate replacement if your passport is lost
or stolen. Leave one copy at home. Carry the other one along with a passport size photo with you in a
separate place from your passport.
Leave a copy of your itinerary and contact information with family or friends at home so that you can be
contacted in case of an emergency
8. TRAVEL INSURANCE
Travel insurance is recommended to secure your trip.
Part A, Trip Cancellation/interruption
Pays up to Trip Cost for non-refundable payments/deposits if the trip is canceled prior to departure, or any
unused land, cruise or rail arrangements and up to a one-way economy airfare to return home.
Cancellation/interruption must be due to a covered reason such as injury, sickness, death or due to other
covered events, such as air carrier delay due to strike, cancellation of arrangement by an airlines, cruise or
tour operator due to bad weather, strike or financial insolvency, a traffic accident while enroute to a
departure, jury duty, destruction of a residence by a natural disaster, a documented theft of passports or
visas, terrorist act in a departure or destination city that occurs within the 30 days before or after the
scheduled departure date for your trip.
Part B,
$50,000 Accident and Sickness Medical Expense
Covers medical expense incurred within one year of an injury or sickness suffered during your trip and
emergency dental treatment by a dentist during your trip.
$100,000 Emergency Evacuation and Repatriation/Emergency Assistance
Pays for evacuation and transportation as directed by a physician to the nearest adequate medical facility,
or to your U.S. residence, expenses for a physician recommended escort, or in the event of death,
transportation of your remains home,
$500 Travel Delay
Covers additional accommodation and traveling expenses up to $100 per day (maximum $500) when your
trip is delayed 12 hours or more due to a covered reason such as common carrier delay, loss or stolen
documents, sickness or injury.
$1,000 Baggage/Personal Effect/Baggage Delay
Covers up to $1,000 loss or damage to baggage, personal effects and travel documents during your trip. A
$100 benefit is included for the purchase of additional clothing and personal articles when baggage is
delayed more than 24 hours.
$25,000 Accidental Death & Dismemberment
Covers death and loss of limb or eyesight within 365 days of an accident.
For detail information to purchase your insurance please contact us or call insurance directly:
24 Hours Service Phone Number: 1-800-996-5378 Plan Number: 905
9. VACCINATIONS
Vaccinations are not mandatory to travel to the People’s Republic of China. However we remind you that
traveling in China does require certain precautions. It is therefore highly recommended that you check with
your personal physician to verify your particular needs. For the latest overseas travel health information,
please contact the Center of Disease Control and Prevention (CDC) by visiting www.cdc.gov/travel or by
calling toll-free 1-888-232-3228
10, WHAT TO PACK
The best packing question is "do people where I am headed live without this item"? Don't pack the stuff
which is readily available in the hotels you will be staying. Don't cram your suitcase with unnecessary items
so you'll have room for the "treasures" you collect along the way. Remember that you will have access to:
-Convenient, same day laundry service in all your hotels, if you send clothes in the morning you should
have them back in the evening. Price is reasonable. For any destination city you stay 2 nights or more you
can do laundry.
-Hair dryer and iron are readily available at most hotels for your use; simply contact the Housekeeping.
-Free bath accessories in your private bathroom include disposable tooth brush and toothpaste, comb,
soap, shampoo, body lotion, sewing kit, sanitary bag, shower cap etc.
-You can easily purchase a shoulder bag or small piece of luggage to carry your purchase back home.
-Virtually anything you require can be secured along the way. It is part of the adventure.
Travel in China involves a lot of walking. Comfortable walking shoes are essential. Make sure to check
current weather before you decide what clothes to pack.
UPON ARRIVAL
1. ARRIVAL PROCEDURES
It takes at least one (1) hour to clear customs and claim your checked baggage. Your China Travel Service
representative will greet you once you have cleared the Custom at your China arrival airport. Please wear
your CTSI name badge for easy identification, and look for CTSI USA sign. In peak season, you may find up
to 20 CTSI tour guides at airport, they are for different groups, please make sure to follow your group. In
case you can not find any CTSI tour guide, please call the 24 hours service line on your Final Itinerary at
any public pay phone.
2. JET LAG PRECAUTIONS
Jet lag happens when your body's inner clock falls out of sync with daily cycles of light, rest and meals as
you cross time zones to reach your destination. Its symptoms are fatigue, irritability and vague
disorientation. You cannot totally avoid jet lag, but you can minimize its effects. Here are suggestions:
-Get several good nights of sleep before your trip departure.
-Set your watch to your destination time when you board the plane, and adjust sleep and meals accordingly.
-Try to sleep on the plane.
-Walk around the plane occasionally, do isometric exercises at your seat.
-Drink plenty of water and fruit juice while flying.
-Avoid alcoholic and caffeinated drinks during and after the flight.
-On arrival, throw yourself into your new schedule, avoid naps, and try to stay awake until your normal
sleeping time at home.
3. TOUR GUIDES & GROUP SIZE
For a guaranteed departure with no less than 10 passengers, a professional Tour Director will be assigned
to escort the group throughout Mainland of China. Local guides are assigned along the program to offer in-
depth narrative about local attractions. Our group size is limited to no more than 32 passengers. A minimum
10 travelers is required to guarantee a group departure. In case we have to cancel a departure due to low
participation, clients will have the options to either reschedule the trip or receive a complete refund of all
payments they have made to us.
Sometimes we arrange departure for small groups as well, in same or better quality; all depends on
customer’s reservation time. Even there are only 2 participants.
4. DRESS
China is a country with few dress taboos. Dress for comfort. Shorts and jeans are widely accepted.
Coordinate your outfits for multi-tasking. Dress in layers to suit various weather/temperature changes. No
formal dress is required. For Yangtze cruise "casual smart" should be enough for various occasions such
as the Captain's Welcome Party.
5. ELECTRICITY
China’s electrical current is 220V, 50 cycles AC. Plugs and Outlets come in a variety of shapes. You are
advised to bring along adapters and converters for your U.S. purchased appliances. Clients can borrow
adapters and converters from Housekeeping at most hotels. Hair dryer and iron are readily available also.
Simply contact hotel housekeeping when you need them.
6. GRATUITIES
Your tour director, local guides, drivers and porters are professional, conscientious, and are most thankful
for your acknowledgment. We realize that tipping can be confusing on a group tour; the following gratuity
guideline is introduced solely for the convenience of our group travelers:
Tour Director: $2.5 per person per day
Local guide: $2 per person per day
Coach driver: $1 per person per day
Porters : $0.5 per person per day
Included Meals: gratuities are not expected
Outside Dining: service charge is included
Detailed gratuities suggestions are also listed for specific programs and will be sent to you with you travel
documents. Since your Tour Director will accompany you throughout the trip, and is responsible directly to
you, you may choose to give all gratuities to your Tour Director entrusting him/her dispense them along the
way on your behalf. With gratuities given this way you will enjoy the journey in a more relaxing way. Under
any circumstances, gratuities are customary and totally depend on the satisfaction of the services.
7. LAUNDRY
All hotels on your China trip have same day laundry service. The price is reasonable.
8. MAIL
Your China hotels have postal service allowing you to send postcard and letter to overseas. It usually takes
more than 10 days for a postcard to reach North-America. The postage is charged in Chinese RMB
equivalent to about 50 cents U.S. for a postcard, and 80 cents U.S. for a letter up to 20 gram.
9. MONEY
It is wise to carry your currency in different forms of cash, traveler's check, and credit cards. Use credit card
whenever you shop in tourist stores especially when making big purchases. Take advantage of traveler
checks' favorable exchange rate against Chinese currency. Use local currency wherever credit cards are
not accepted. Tip with U.S. dollars. Pay in single dollar bills for bargains from street vendors.
Chinese Currency
The Chinese currency is known as Renminbi (RMB), literally "People's Money". The basic unit of RMB is
Yuan (dollar), which is divided into 10 Jiao (dime), which is divided again into 10 Fen (cent). Bank of China
issues RMB bills in denominations of 1, 2, 5, 10, 20, 50 and 100 Yuan and 1, 2, 5 Jiao. Bronze and nickel
coin equivalents exist for the smaller units.
As of Nov. 2007, USD$1=RMB 7.398 by cash. Exchange rate fluctuates daily. Check here for current rate.
Chinese RMB is not internationally convertible; you must wait until you arrive in China to change your
money and spend it all or exchange back to U.S. dollar before you leave the country. Hong Kong’s currency
is the Hong Kong Dollar. It is internationally convertible and worth about same as RMB.
Exchanging money
You can change money at hotels, China arrival and departure airports, and at Bank of China branches.
The official exchange rate is adopted in most places so it's unnecessary to shop around for a better deal.
For the sake of convenience and safety we suggest that you change money in your hotel. All hotels you will
stay in your China trip offer foreign currency exchange service supervised by Bank of China. Retain a few
of your exchange receipts because you will need the receipt to convert RMB to your home currency at the
end of the trip. Those traveling to Hong Kong can change RMB to Hong Kong Dollar there.
Traveler's Checks
The advantage of Traveler's Check is: (a) It's exchangeable at all your China hotels; (b) The exchange rate
of Traveler's Check is better than cash rate (approximately 2% higher); (c) You can always cancel it if you
loose it. Keep your exchange slip; you will need it when buying back your home currency. While Traveler's
Check from most of the world's leading banks and issuing agencies are now acceptable throughout China,
we recommend you secure major company checks such as American Express, Thomas Cook and Visa.
U.S. Currency
Cash advance service is not commonly available in China; you need to bring some cash
with you. Bring a supply of single dollar bills. You will find it very convenient to use
particularly when shopping with street vendors. Please note: foreign coins are not acceptable in China. All
paper bills should be complete, not badly worn and free from graffiti. Partial, badly worn or defaced bills will
not be accepted
Credit Cards
Master Card, Visa, American Express are accepted in hotels, tourist shops, and upscale shopping centers,
but may not be particularly welcome in smaller local stores or in remote areas.
Personal Checks
Personal checks are generally not acceptable outside North America.
ATMs (Automated Teller Machine)
ATMs can be found in a growing, but still limited number of large banks in mainland China. You can use
Visa, Master card, American Express, Cirrus and Plus to withdraw cash. The network is only available in
sizeable cities like Beijing and Shanghai. Most ATMs in China can only be used for withdrawing RMB. The
exchange rate on ATM withdrawals is similar to credit cards but there is a maximum daily withdrawal
amount. For credit-card cash advance, service fees apply.
Carrying Money
You may feel more comfortable using a money belt for a large sum of cash and credit cards. Care and
good judgment is a must in all travel.
10. SHOPPING
Shopping is always a part of the travel experience. China is known as bargain shoppers' paradise, offering
a marvelous selection of arts and crafts such as jade, silk, rugs, tea, cloisonné, ceramics, antique, painting,
furniture and more. Purchasing an item in the area where it is "noted for" has proven to be the best value.
Your Tour Director and local guides will be glad to assist you with detailed shopping orientation.
When shopping it wise to use credit card for large purchases. Retain all receipts. Purchase insurance for
items that you have shipped. A supply of one dollar bills is very handy when shopping with street vendors.
Always keep in mind that a purchase is between the buyer and the seller. China Travel Service is not
involved in and is not responsible for any purchases you make during the trip, whether that merchant is
part of the scheduled itinerary or not.
11. TELEPHONE, FAX & INTERNET
Both international and domestic calls can be made from your hotel room. Domestic long-distance rates in
the PRC vary according to distance and are usually inexpensive. Local calls are either at a very low rate or
free of charge depending on the hotel. International Direct Dial (IDD) calls made from hotel room could be
expensive when hotel adds surcharge on top of China’s already high IDD rates. Some hotels may request
that you pay a deposit before you can access international line from your hotel room. Use phone card for
international calls; it is becoming more widely available and the rate is reasonable. Simply consult your Tour
Director regarding this matter, he (she) will be more than happy to assist you.
Calling North America from Mainland China
Dial 00(international access code) + 1(North America country code) + local number
Calling China from North America
Dial 011(international access code) + 86(China country code, or 852 for Hong Kong regional code) + China
area code (minus initial zero) + local number
Essential Numbers in China
There are several telephone numbers that are the same throughout China. However, only International
Assistance and Local Weather Forecast are likely to have English-speaking operator.
International Assistance:115
Local Directory Enquiries:114
Local Weather Forecast:121
Police Hotline:110
Fire Hotline:119
Area Code list
Beijing 10
Guilin 773
Shanghai 21
Xian 29
Hong Kong 852
Fax and internet access are commonly available at your hotels. Check the Business Centers for details
12. WATER &MEALS
Tap water is not considered safe to drink in China except Hong Kong despite the fact that water in China is
commonly chlorinated and processed. Drink only bottled water or boiled water. Bottled purified water and
soft drinks are easily obtained at reasonable prices. You will find either You China hotels either offer boiled
water to your room daily; with this boiled water you can safely make your own tea.
All meals are included per itinerary. Breakfasts included on your tour are familiar American Breakfast to
give you a good start to the day. Lunches and dinners are usually served in set menu family style and
feature a variety of regional specialties.
A routine lunch/dinner is composed of 6-12 dishes shared by 6-10 people sitting at a round table (which
symbolizes union and perfection-harmony). One beverage of your choice (beer, mineral water and soda) is
included per person per meal at no additional charge; Chinese tea is usually complimentary.
Special meals such as Peking Duck dinner, Xian Dumpling banquet are included for all tour programs to
enhance your culinary experiences.
RETURN HOME
1. U.S. DUTY-FREE EXEMPTION
When shopping in China, keep receipts of all purchases. Upon reentering U.S, be ready to show customs
officials what you've bought. Effective November 4, 2002, the standard personal duty-free exemption is
$800 if you are a returning U.S. resident and the items you acquired abroad accompany you.
Duty on items you mail home to yourself will be waived if the value is $200 or less. Antiques that are at least
100 years old, and fine art may enter duty-free, but folk art and handicrafts are generally dutiable.
Only 1 liter of alcohol and 200 cigarettes or 100 cigars may be included in this exemption. Items purchased
in "Duty Free" shops are subject to duty if the value of your total purchases exceeds $800.
Family members who live in the same household and are returning together to the United States may
combine their standard personal exemptions. Children and infants are allowed the same exemption as
adults, except for alcoholic beverages and tobacco products.
Please take caution and rely on your own judgment when purchasing goods in China. While there are many
reputable and trustworthy merchants overseas, there are also many merchants who may misrepresent their
goods. Additionally, the importation of imitation goods into the United States may infringe upon USA patent
and trademark. It may also be a violation of USA customs laws.
1. AIR FLIGHTS
Contact airline concerned prior to leaving for the airport to confirm flight number and any possible schedule
changes. Connecting passengers should verify, at the time of check-in, that luggage can be checked
through to their China destination. For transpacific flights, you must check in at least three hours prior to
the scheduled departure time.
If you choose to arrange your own add-on flights to the designated gateway city, you must take the
following facts into consideration before booking any flights. China Travel Service is not responsible for any
missed connections and penalties/loss as a result.
Note: Most airline tickets are issued using bulk fare which cannot be changed or canceled without incurring
additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the
airlines. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue
replacement tickets.
It is your responsibility to call Airlines or present your frequent flyer mileage account number at airport
check-in counter.
If you request specific seat because of a medical condition you should phone Airlines directly no sooner
than 5 days prior to departure:
Selected Airline Information
2. BAGGAGE
We strongly recommend you limit your baggage to one (1) piece of checked luggage and one (1) carry-on
bag per person.
Baggage Allowance
Baggage allowance differs for the transpacific and the China domestic sections of your trip. Baggage
allowance for transpacific flight is two pieces of checked baggage per person. Total dimensions (Length +
Width + Height) of the two pieces must not exceed 107 inches (273cm); maximum dimensions of single
piece shall not exceed 62 inches (158cm). Maximum weight per piece is 50bls (22kilos). Each passenger
may carry one hand baggage, the combined dimensions of which shall not exceed 45 inches (115cm).
China domestic flights have stringent luggage restrictions allowing one piece of checked baggage that must
not exceed 44 lbs per person, plus a carry-on bag not to exceed 5 lbs. The carry-on must fit in the
overhead bin or under the seat.
Baggage in excess of allowances will incur excess baggage charge payable on site by the passenger.
Baggage Precautions
Make sure you have attached luggage tag on each checked suitcase. A copy of your itinerary and contact
information should also go in an outside pocket of your luggage to aid the airline personnel to locate you in
case you and your luggage become separated.
Never check luggage containing prohibited items (i.e. lighters), valuables (i.e. cash, jewelry, and cameras),
fragile items (i.e. undeveloped film, bottles, eyeglasses) or critical items (i.e. medicines, travel vouchers).
You should read more information about TSA Permitted and Prohibited Items.
Lost/damaged Baggage
China Travel Service will not be responsible for loss or damage to your luggage and personal belongings.
You must report any loss or damage immediately at the time of the incident and obtain a written report from
the local authority for submission to your insurance provider. If your luggage is lost or damaged by the
airlines, a baggage claim form must be filled with the carrier before leaving the airport.
Baggage Lock
Your checked baggage must be locked during transportation while in China. This is a Chinese regulation.
Due to increased security measures in U.S. airports, if you wish to lock your baggage, you MUST use a
TSA recognized lock , which allows TSA screeners open and re-lock your bags for security screening.
Ordinary locks are cut if physical inspection is required.
3. CLIMATE
China is a huge country with varied climates. In general, the north is cold and dry in winter. In the south,
summer is hot and humid. The raining season is in July and August. Climate in Hong Kong is sub-tropical,
similar to that of Honolulu.
4. MEDICATION
If you take prescription medication, be sure to bring enough to last the entire trip. Always carry medications
in the original prescription container when traveling. Keep the medications with you and do not pack them in
checked baggage.
Long-term travel overseas might cause tourists to develop stomach upset; a change in water, food, sleep
habits and/or climate may all cause discomfort. Bring anti-diarrhea medications such as Imodium and
Lomotil just in case.
5. PASSPORT & VISA
All foreign nationals traveling to the People’s Republic of China must travel on a valid passport with at least
six (6) month remaining validity after the entry date into China. Tourist visa must be obtained prior to
entering the PRC. Please refer to our Services page for aid in applying your visa.
6. TIME DIFFERENCE
Although the People’s Republic of China covers five time zones, only Beijing Standard Time is adopted for
the entire country. It is 8 hours ahead of GMT, 16 hours ahead of Pacific Standard Time (15 hours ahead
of PST in daylight saving time). People in China’s far western regions like Tibet follow a later work schedule
to keep pace with the official centralized Beijing Time. Please check World Clock for current regional time.
When it's 9am in China, the time in other U.S. cities is:
- San Francisco : 5pm (previous day), 6pm Daylight Saving Time
Denver : 6pm (previous day), 7pm D.S.T
Chicago : 7pm (previous day), 8pm D.S.T
New York : 8pm (previous day), 9pm D.S.T
7. TRANSPORTATION SECURITY
Check TSA (Transportation Security Administration) MUST READ for all air travelers. Follow instructions to
reduce your wait time at the security checkpoint.
Make two copies of your passport identification page. This will facilitate replacement if your passport is lost
or stolen. Leave one copy at home. Carry the other one along with a passport size photo with you in a
separate place from your passport.
Leave a copy of your itinerary and contact information with family or friends at home so that you can be
contacted in case of an emergency
8. TRAVEL INSURANCE
Travel insurance is recommended to secure your trip.
Part A, Trip Cancellation/interruption
Pays up to Trip Cost for non-refundable payments/deposits if the trip is canceled prior to departure, or any
unused land, cruise or rail arrangements and up to a one-way economy airfare to return home.
Cancellation/interruption must be due to a covered reason such as injury, sickness, death or due to other
covered events, such as air carrier delay due to strike, cancellation of arrangement by an airlines, cruise or
tour operator due to bad weather, strike or financial insolvency, a traffic accident while enroute to a
departure, jury duty, destruction of a residence by a natural disaster, a documented theft of passports or
visas, terrorist act in a departure or destination city that occurs within the 30 days before or after the
scheduled departure date for your trip.
Part B,
$50,000 Accident and Sickness Medical Expense
Covers medical expense incurred within one year of an injury or sickness suffered during your trip and
emergency dental treatment by a dentist during your trip.
$100,000 Emergency Evacuation and Repatriation/Emergency Assistance
Pays for evacuation and transportation as directed by a physician to the nearest adequate medical facility,
or to your U.S. residence, expenses for a physician recommended escort, or in the event of death,
transportation of your remains home,
$500 Travel Delay
Covers additional accommodation and traveling expenses up to $100 per day (maximum $500) when your
trip is delayed 12 hours or more due to a covered reason such as common carrier delay, loss or stolen
documents, sickness or injury.
$1,000 Baggage/Personal Effect/Baggage Delay
Covers up to $1,000 loss or damage to baggage, personal effects and travel documents during your trip. A
$100 benefit is included for the purchase of additional clothing and personal articles when baggage is
delayed more than 24 hours.
$25,000 Accidental Death & Dismemberment
Covers death and loss of limb or eyesight within 365 days of an accident.
For detail information to purchase your insurance please contact us or call insurance directly:
24 Hours Service Phone Number: 1-800-996-5378 Plan Number: 905
9. VACCINATIONS
Vaccinations are not mandatory to travel to the People’s Republic of China. However we remind you that
traveling in China does require certain precautions. It is therefore highly recommended that you check with
your personal physician to verify your particular needs. For the latest overseas travel health information,
please contact the Center of Disease Control and Prevention (CDC) by visiting www.cdc.gov/travel or by
calling toll-free 1-888-232-3228
10, WHAT TO PACK
The best packing question is "do people where I am headed live without this item"? Don't pack the stuff
which is readily available in the hotels you will be staying. Don't cram your suitcase with unnecessary items
so you'll have room for the "treasures" you collect along the way. Remember that you will have access to:
-Convenient, same day laundry service in all your hotels, if you send clothes in the morning you should
have them back in the evening. Price is reasonable. For any destination city you stay 2 nights or more you
can do laundry.
-Hair dryer and iron are readily available at most hotels for your use; simply contact the Housekeeping.
-Free bath accessories in your private bathroom include disposable tooth brush and toothpaste, comb,
soap, shampoo, body lotion, sewing kit, sanitary bag, shower cap etc.
-You can easily purchase a shoulder bag or small piece of luggage to carry your purchase back home.
-Virtually anything you require can be secured along the way. It is part of the adventure.
Travel in China involves a lot of walking. Comfortable walking shoes are essential. Make sure to check
current weather before you decide what clothes to pack.
UPON ARRIVAL
1. ARRIVAL PROCEDURES
It takes at least one (1) hour to clear customs and claim your checked baggage. Your China Travel Service
representative will greet you once you have cleared the Custom at your China arrival airport. Please wear
your CTSI name badge for easy identification, and look for CTSI USA sign. In peak season, you may find up
to 20 CTSI tour guides at airport, they are for different groups, please make sure to follow your group. In
case you can not find any CTSI tour guide, please call the 24 hours service line on your Final Itinerary at
any public pay phone.
2. JET LAG PRECAUTIONS
Jet lag happens when your body's inner clock falls out of sync with daily cycles of light, rest and meals as
you cross time zones to reach your destination. Its symptoms are fatigue, irritability and vague
disorientation. You cannot totally avoid jet lag, but you can minimize its effects. Here are suggestions:
-Get several good nights of sleep before your trip departure.
-Set your watch to your destination time when you board the plane, and adjust sleep and meals accordingly.
-Try to sleep on the plane.
-Walk around the plane occasionally, do isometric exercises at your seat.
-Drink plenty of water and fruit juice while flying.
-Avoid alcoholic and caffeinated drinks during and after the flight.
-On arrival, throw yourself into your new schedule, avoid naps, and try to stay awake until your normal
sleeping time at home.
3. TOUR GUIDES & GROUP SIZE
For a guaranteed departure with no less than 10 passengers, a professional Tour Director will be assigned
to escort the group throughout Mainland of China. Local guides are assigned along the program to offer in-
depth narrative about local attractions. Our group size is limited to no more than 32 passengers. A minimum
10 travelers is required to guarantee a group departure. In case we have to cancel a departure due to low
participation, clients will have the options to either reschedule the trip or receive a complete refund of all
payments they have made to us.
Sometimes we arrange departure for small groups as well, in same or better quality; all depends on
customer’s reservation time. Even there are only 2 participants.
4. DRESS
China is a country with few dress taboos. Dress for comfort. Shorts and jeans are widely accepted.
Coordinate your outfits for multi-tasking. Dress in layers to suit various weather/temperature changes. No
formal dress is required. For Yangtze cruise "casual smart" should be enough for various occasions such
as the Captain's Welcome Party.
5. ELECTRICITY
China’s electrical current is 220V, 50 cycles AC. Plugs and Outlets come in a variety of shapes. You are
advised to bring along adapters and converters for your U.S. purchased appliances. Clients can borrow
adapters and converters from Housekeeping at most hotels. Hair dryer and iron are readily available also.
Simply contact hotel housekeeping when you need them.
6. GRATUITIES
Your tour director, local guides, drivers and porters are professional, conscientious, and are most thankful
for your acknowledgment. We realize that tipping can be confusing on a group tour; the following gratuity
guideline is introduced solely for the convenience of our group travelers:
Tour Director: $2.5 per person per day
Local guide: $2 per person per day
Coach driver: $1 per person per day
Porters : $0.5 per person per day
Included Meals: gratuities are not expected
Outside Dining: service charge is included
Detailed gratuities suggestions are also listed for specific programs and will be sent to you with you travel
documents. Since your Tour Director will accompany you throughout the trip, and is responsible directly to
you, you may choose to give all gratuities to your Tour Director entrusting him/her dispense them along the
way on your behalf. With gratuities given this way you will enjoy the journey in a more relaxing way. Under
any circumstances, gratuities are customary and totally depend on the satisfaction of the services.
7. LAUNDRY
All hotels on your China trip have same day laundry service. The price is reasonable.
8. MAIL
Your China hotels have postal service allowing you to send postcard and letter to overseas. It usually takes
more than 10 days for a postcard to reach North-America. The postage is charged in Chinese RMB
equivalent to about 50 cents U.S. for a postcard, and 80 cents U.S. for a letter up to 20 gram.
9. MONEY
It is wise to carry your currency in different forms of cash, traveler's check, and credit cards. Use credit card
whenever you shop in tourist stores especially when making big purchases. Take advantage of traveler
checks' favorable exchange rate against Chinese currency. Use local currency wherever credit cards are
not accepted. Tip with U.S. dollars. Pay in single dollar bills for bargains from street vendors.
Chinese Currency
The Chinese currency is known as Renminbi (RMB), literally "People's Money". The basic unit of RMB is
Yuan (dollar), which is divided into 10 Jiao (dime), which is divided again into 10 Fen (cent). Bank of China
issues RMB bills in denominations of 1, 2, 5, 10, 20, 50 and 100 Yuan and 1, 2, 5 Jiao. Bronze and nickel
coin equivalents exist for the smaller units.
As of Nov. 2007, USD$1=RMB 7.398 by cash. Exchange rate fluctuates daily. Check here for current rate.
Chinese RMB is not internationally convertible; you must wait until you arrive in China to change your
money and spend it all or exchange back to U.S. dollar before you leave the country. Hong Kong’s currency
is the Hong Kong Dollar. It is internationally convertible and worth about same as RMB.
Exchanging money
You can change money at hotels, China arrival and departure airports, and at Bank of China branches.
The official exchange rate is adopted in most places so it's unnecessary to shop around for a better deal.
For the sake of convenience and safety we suggest that you change money in your hotel. All hotels you will
stay in your China trip offer foreign currency exchange service supervised by Bank of China. Retain a few
of your exchange receipts because you will need the receipt to convert RMB to your home currency at the
end of the trip. Those traveling to Hong Kong can change RMB to Hong Kong Dollar there.
Traveler's Checks
The advantage of Traveler's Check is: (a) It's exchangeable at all your China hotels; (b) The exchange rate
of Traveler's Check is better than cash rate (approximately 2% higher); (c) You can always cancel it if you
loose it. Keep your exchange slip; you will need it when buying back your home currency. While Traveler's
Check from most of the world's leading banks and issuing agencies are now acceptable throughout China,
we recommend you secure major company checks such as American Express, Thomas Cook and Visa.
U.S. Currency
Cash advance service is not commonly available in China; you need to bring some cash
with you. Bring a supply of single dollar bills. You will find it very convenient to use
particularly when shopping with street vendors. Please note: foreign coins are not acceptable in China. All
paper bills should be complete, not badly worn and free from graffiti. Partial, badly worn or defaced bills will
not be accepted
Credit Cards
Master Card, Visa, American Express are accepted in hotels, tourist shops, and upscale shopping centers,
but may not be particularly welcome in smaller local stores or in remote areas.
Personal Checks
Personal checks are generally not acceptable outside North America.
ATMs (Automated Teller Machine)
ATMs can be found in a growing, but still limited number of large banks in mainland China. You can use
Visa, Master card, American Express, Cirrus and Plus to withdraw cash. The network is only available in
sizeable cities like Beijing and Shanghai. Most ATMs in China can only be used for withdrawing RMB. The
exchange rate on ATM withdrawals is similar to credit cards but there is a maximum daily withdrawal
amount. For credit-card cash advance, service fees apply.
Carrying Money
You may feel more comfortable using a money belt for a large sum of cash and credit cards. Care and
good judgment is a must in all travel.
10. SHOPPING
Shopping is always a part of the travel experience. China is known as bargain shoppers' paradise, offering
a marvelous selection of arts and crafts such as jade, silk, rugs, tea, cloisonné, ceramics, antique, painting,
furniture and more. Purchasing an item in the area where it is "noted for" has proven to be the best value.
Your Tour Director and local guides will be glad to assist you with detailed shopping orientation.
When shopping it wise to use credit card for large purchases. Retain all receipts. Purchase insurance for
items that you have shipped. A supply of one dollar bills is very handy when shopping with street vendors.
Always keep in mind that a purchase is between the buyer and the seller. China Travel Service is not
involved in and is not responsible for any purchases you make during the trip, whether that merchant is
part of the scheduled itinerary or not.
11. TELEPHONE, FAX & INTERNET
Both international and domestic calls can be made from your hotel room. Domestic long-distance rates in
the PRC vary according to distance and are usually inexpensive. Local calls are either at a very low rate or
free of charge depending on the hotel. International Direct Dial (IDD) calls made from hotel room could be
expensive when hotel adds surcharge on top of China’s already high IDD rates. Some hotels may request
that you pay a deposit before you can access international line from your hotel room. Use phone card for
international calls; it is becoming more widely available and the rate is reasonable. Simply consult your Tour
Director regarding this matter, he (she) will be more than happy to assist you.
Calling North America from Mainland China
Dial 00(international access code) + 1(North America country code) + local number
Calling China from North America
Dial 011(international access code) + 86(China country code, or 852 for Hong Kong regional code) + China
area code (minus initial zero) + local number
Essential Numbers in China
There are several telephone numbers that are the same throughout China. However, only International
Assistance and Local Weather Forecast are likely to have English-speaking operator.
International Assistance:115
Local Directory Enquiries:114
Local Weather Forecast:121
Police Hotline:110
Fire Hotline:119
Area Code list
Beijing 10
Guilin 773
Shanghai 21
Xian 29
Hong Kong 852
Fax and internet access are commonly available at your hotels. Check the Business Centers for details
12. WATER &MEALS
Tap water is not considered safe to drink in China except Hong Kong despite the fact that water in China is
commonly chlorinated and processed. Drink only bottled water or boiled water. Bottled purified water and
soft drinks are easily obtained at reasonable prices. You will find either You China hotels either offer boiled
water to your room daily; with this boiled water you can safely make your own tea.
All meals are included per itinerary. Breakfasts included on your tour are familiar American Breakfast to
give you a good start to the day. Lunches and dinners are usually served in set menu family style and
feature a variety of regional specialties.
A routine lunch/dinner is composed of 6-12 dishes shared by 6-10 people sitting at a round table (which
symbolizes union and perfection-harmony). One beverage of your choice (beer, mineral water and soda) is
included per person per meal at no additional charge; Chinese tea is usually complimentary.
Special meals such as Peking Duck dinner, Xian Dumpling banquet are included for all tour programs to
enhance your culinary experiences.
RETURN HOME
1. U.S. DUTY-FREE EXEMPTION
When shopping in China, keep receipts of all purchases. Upon reentering U.S, be ready to show customs
officials what you've bought. Effective November 4, 2002, the standard personal duty-free exemption is
$800 if you are a returning U.S. resident and the items you acquired abroad accompany you.
Duty on items you mail home to yourself will be waived if the value is $200 or less. Antiques that are at least
100 years old, and fine art may enter duty-free, but folk art and handicrafts are generally dutiable.
Only 1 liter of alcohol and 200 cigarettes or 100 cigars may be included in this exemption. Items purchased
in "Duty Free" shops are subject to duty if the value of your total purchases exceeds $800.
Family members who live in the same household and are returning together to the United States may
combine their standard personal exemptions. Children and infants are allowed the same exemption as
adults, except for alcoholic beverages and tobacco products.
Please take caution and rely on your own judgment when purchasing goods in China. While there are many
reputable and trustworthy merchants overseas, there are also many merchants who may misrepresent their
goods. Additionally, the importation of imitation goods into the United States may infringe upon USA patent
and trademark. It may also be a violation of USA customs laws.
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ACMC Travel Information Center
Air China
CA999
SFO
800-986-1985
United
UA016
USA
800-241-6522
NYC
800-982-8802
Chinese
speaking
800-426-5560
LAX
800-882-8122
H.K
852-2810-4888
BEIJNG
4008100999
BEIJING
10-6463-1111
SHANHAI
4008100999
SHANGHAI
21-6279-8009
Northwest
NW012
USA
800-225-2525
CA999
SFO
800-986-1985
United
UA016
USA
800-241-6522
NYC
800-982-8802
Chinese
speaking
800-426-5560
LAX
800-882-8122
H.K
852-2810-4888
BEIJNG
4008100999
BEIJING
10-6463-1111
SHANHAI
4008100999
SHANGHAI
21-6279-8009
Northwest
NW012
USA
800-225-2525
All Nippon
NH205
USA
800-235-9262
BEIJING
10-6513-0888
BEIJING
10-6590-9188
SHANGHAI
21-6288-3000
SHANGHAI
21-6279-7000
H.K
852-2523-0081
H.K
852-2848-4178
American Airlines
AA001
USA
800-433-7300
LAX
626-583-1500
BEIJING
10-8527-6188
BEIJING
10-6468-1166
SHANGHAI
21-6375-8686
SHANGHAI
21-95108
H.K
20-8387-8389
Korean Air
KE180
USA
800-438-5000
NH205
USA
800-235-9262
BEIJING
10-6513-0888
BEIJING
10-6590-9188
SHANGHAI
21-6288-3000
SHANGHAI
21-6279-7000
H.K
852-2523-0081
H.K
852-2848-4178
American Airlines
AA001
USA
800-433-7300
LAX
626-583-1500
BEIJING
10-8527-6188
BEIJING
10-6468-1166
SHANGHAI
21-6375-8686
SHANGHAI
21-95108
H.K
20-8387-8389
Korean Air
KE180
USA
800-438-5000
Cathay Pacific
CX160
USA
800-233-2742
BEIJNG
10-8453-8888
BEIJING
10-6518-2533
SHANGHAI
21-6275-6000
SHANGHAI
21-6375-6375
H.K
852-2366-2001
H.K.
852-2747-1888
China Airlines
CI297
USA
800-227-5118
BEIJING
10-8518-1983
BEIJNG
10-6510-2669
SHANGHAI
21-5385-2125
TAIBEI
2-2501-1999
TAIBEI
2-2715-1211
H.K
852-2810-9251
H.K
852-2868-2299
CX160
USA
800-233-2742
BEIJNG
10-8453-8888
BEIJING
10-6518-2533
SHANGHAI
21-6275-6000
SHANGHAI
21-6375-6375
H.K
852-2366-2001
H.K.
852-2747-1888
China Airlines
CI297
USA
800-227-5118
BEIJING
10-8518-1983
BEIJNG
10-6510-2669
SHANGHAI
21-5385-2125
TAIBEI
2-2501-1999
TAIBEI
2-2715-1211
H.K
852-2810-9251
H.K
852-2868-2299
Thai Air
TG217
USA
800-426-5204
BEIJING
10-6505-2233
BEIJNG
10-6460-8899
SHANGHAI
21-6289-1000
SHANGHAI
21-5298-5555
H.K
852-2520-2233
H.K
852-2865-6037
China Southern
CZ784
USA
888-3388988
Continental
CO005
USA
800-523-3273
GUANGZHOU
20-8668-2000
BEIJING
10-8527-6686
TAIBEI
2-2719-5947
Eva Airways
BR695
USA
800-695-1188
TG217
USA
800-426-5204
BEIJING
10-6505-2233
BEIJNG
10-6460-8899
SHANGHAI
21-6289-1000
SHANGHAI
21-5298-5555
H.K
852-2520-2233
H.K
852-2865-6037
China Southern
CZ784
USA
888-3388988
Continental
CO005
USA
800-523-3273
GUANGZHOU
20-8668-2000
BEIJING
10-8527-6686
TAIBEI
2-2719-5947
Eva Airways
BR695
USA
800-695-1188
BEIJING
10-6468-4000
BEIJING
10-6505-3505
GUANGZHOU
20-8760-9037
H.K
852-2810-4288
H.K
852-2523-8585
SHANGHAI
21-6884-6884
SHANGHAI
21-6219-4000
Japan Airline
JL131
USA
800-525-3663
China Eastern
MU781
USA
212-6858685
Singapore Airline
SQ618
USA
800-742-3333
10-6468-4000
BEIJING
10-6505-3505
GUANGZHOU
20-8760-9037
H.K
852-2810-4288
H.K
852-2523-8585
SHANGHAI
21-6884-6884
SHANGHAI
21-6219-4000
Japan Airline
JL131
USA
800-525-3663
China Eastern
MU781
USA
212-6858685
Singapore Airline
SQ618
USA
800-742-3333